Building relationships with your customers is key to growing your business. Though as your customer base grows, keeping up with meaningful, personal contact is increasingly difficult and costly. Adding a chatbot service–automated responses for customer support–allows for fielding and responding to inquiries in real time. Chatbots can provide a virtual extension for your customer service staff, offering 24/7 consistent support, extending your company’s bandwidth, saving you the costs of extra staff members, and increasing customer satisfaction.
Kaspars Kauliņš is the International Business Development Director at Tilde. Kaspars has over twenty years of expertise in Business Development, HR and strategic business consulting. Throughout his career, Kaspars held various senior leadership, business development and talent management positions within the FMCG, Financial Services, Professional Advisory, and IT & Telecommunications industries. He also held senior HR positions with Swedbank Group, and has served as the Group HR Director for SPI Group.
As the leading European multilingual data technologies company, Tilde develops chatbots, custom machine translators, mobile translation applications, and cloud terminology services.
Juhan Kaarma is the co-founder of ChatCreate. With ChatCreate, companies can hire their first AI customer support rep who can take over the recurring customer support issues and handle hundreds of customers at the same time in multiple channels. ChatCreate is already helping organisations like e-Residency of Estonia, PZU Insurance, Airbaltic and many others to deliver better customer service.
18:00 – doors open
18:30 – Opening speech
18:40 – Juhaan Kaarma
19:10 – Kaspars Kauliņš
19:40 – Networking and drinks
To attend, you must register through Eventbrite (free admission): https://bit.ly/2z5aFEq